Of course! As long as the order has not shipped, we will do our best to accommodate your request. To add a note to your order, please send us an email at customerservice@2ci.org with your order number and the details of the note that you would like to add. We will do our best to incorporate the note into your order.

If there's an issue with your order, we're here to help make it right. Please send us an email at customerservice@2ci.org with your order number and a description of the problem. We'll work quickly to resolve any issues and ensure you're satisfied with your purchase. To see our policy, please follow the link provided.

Certainly, we understand that situations may change and you may need to cancel your order. Within 24 hours of your order, kindly send us an email at customerservice@2ci.org with your order number as soon as possible along with your order details. We will do our best to accommodate your request, subject to the current status of your order. Thank you for your understanding.

We can certainly update the shipping address for your order if it hasn't been shipped yet. To proceed, please send an email to customerservice@2ci.org with your order number and the new address details. Once we receive your email, we will take care of the rest. To see our policy, please follow the link provided.

Certainly, we can update the shipping address for your order if it has not been shipped yet. To proceed, please send an email to customerservice@2ci.org with your order number and the new address details. We will take care of the rest once we receive your email.

We can certainly update the shipping address for your order if it hasn't been shipped yet. To proceed, please send an email to customerservice@2ci.org with your order number and the new address details. Once we receive your email, we will take care of the rest. To see our policy, please follow the link provided.

We can certainly update the shipping address for your order if it hasn't been shipped yet. To proceed, please send an email to customerservice@2ci.org with your order number and the new address details. Once we receive your email, we will take care of the rest. To see our policy, please follow the link provided.

Our order processing occurs from Monday to Friday. Typically, all orders are processed and shipped within two business days from the date of placement. Opting for rush processing ensures your order ships on the same day. Please be aware that we do not ship on weekends. It's important to note that once a product has left our facility, shipping time frames are beyond our control.

We want to ensure your complete satisfaction with your purchase. Due to the highly personalized nature of the products we offer, certain collections are not returnable. Please refer to our return policy to better understand which items we accept for returns. Please note that the items must be in their original condition, including the original packaging, and must not have been used. You'll be responsible for all shipping costs associated with the return.

If you need to make changes to your order, such as adding or removing items, updating shipping information, or any other modifications, we can help you with that. However, please note that we can only make changes to your order if it hasn't been shipped yet, generally in the first 24 hours after you place your order. To proceed, please send an email to customerservice@2ci.org along with your order number and the new address details. Once we receive your email, we will take care of the rest. If you want to know more about our policy regarding order changes, please follow the link provided.

If you need to make changes to your order, such as adding or removing items, updating shipping information, or any other modifications, we can help you with that. However, please note that we can only make changes to your order if it hasn't been shipped yet. To proceed, please send an email to customerservice@2ci.org along with your order number and the new address details. Once we receive your email, we will take care of the rest. If you want to know more about our policy regarding order changes, please follow the link provided.

Yes, we can put your logo and website on a mug. If you have another version of your logo (in either JPG or PNG) without the blue square, we can try using that. For your website, you can choose from our standard fonts, or we can try to use a font that closely resembles the text in your logo.

We offer various payment options to make your shopping experience more convenient. These include credit cards such as Visa, Mastercard, and American Express, debit cards, PayPal, and other secure online payment methods. However, for credit card payments, there is a fee of 2.9% + $0.30. If you have any payment-related questions or concerns, please email us at customerservice@2ci.org with your order number and inquiry. We also accept cash and checks for local pickups.

We are available to assist you in any way possible! If you need to speak with someone directly, please do not hesitate to contact our customer support team. You can reach us by phone Monday through Friday from 9:00 AM to 4:00 PM EST at 561-405-6346. Alternatively, you can also email us at customerservice@2ci.org. Our aim is to provide you with the support you need, and we look forward to helping you.